Terms and Conditions

About Us

Pins and Needles is a family business who have been trading in Northampton for over 60 years. Although we no longer have a retail outlet, with our internet site we supply hand-knitting supplies all over the world. Our on-line shop features a small selection of the products we have available so if you are looking for something not featured, please ask.

Thankyou for taking the time to view this website. If you have any queries please feel free to e-mail us at thackercarole@yahoo.co.uk.Alternatively you can write to Pins and Needles, 47 Harrier Park, Northampton.NN4 0QG UK

Making A Purchase

Making a purchase could not be easier. Just browse our on-line catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Via Worldpay we accept Visa, Mastercard, Diners, American Express, JCB and all major credit and debit cards.This is a very secure payment method but if you prefer to ring your card details through when you have placed your order online please ring 08432897694 Monday - Friday between 9.00 a.m. - 5.30 p.m.

Alternatively, complete the order form from this site and send to Pins and Needles, 47 Harrier Park, Northampton NN4 0QG UK with a UK cheque or postal order.

Please note that we are unable to accept any US personal checks, International money orders or eurocheques because of the high bank charges involved.

Shipping And Handling

Shipping will be automatically calculated according to the weight and destination of your order.

UK carriage charges: A choice of 1st or 2nd class letter post or Parcelforce Standard

For other buyers: A choice of small packet Airmail or Surface Mail . Airmail usually takes approximately 8 working days whilst surface mail takes between 7 and 8 weeks.

Delivery Schedule

We normally dispatch orders within 2 - 3 working days but please allow up to 14 days for any items not in stock.If this is not possible we will inform you and you will have the option to cancel your order if you would rather not wait.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

For your protection, our website uses WorldPay, who use state of the art security tools and techniques to ensure that you are protected against what is nowadays a virtually non-existent risk.They use Thwaite 2048 bit encryption on the WorldPay server and at the browser 128 bit Secure Socket Leyer (SSL) is used to ensure your credit card information travels the internet securely.

Guarantee

If you purchase an item from us that is not suitable, we will happily exchange it for another item if returned in a saleable condition within 28 days.Alternatively,we will refund your money. Please return items by an insured,traceable system for your protection.You are responsible for the cost of returning any item to us. If this option is taken, then once received by us we will refund the cost of the item returned within 30 days. YOUR STATUTORY RIGHTS WILL NOT BE AFFECTED.

Lost/Damaged Goods

We check the quality of our products prior to dispatch. However, should your goods be damaged in transit, please contact us within 7 days of receipt be e-mail at thackercarole@yahoo.co.uk or by writing to Pins and Needles, 47 Harrier Park, Northampton NN4 0QG, UK. We will be happy to replace your order or alternatively give a full refund, within 30 days.

In the event that your order is lost in transit, please contact us within 7 days from the notification that the item has been shipped and we will endeavour to track your order.

Colour information.

Although every effort has been made regarding colour correctness, please note that product colours may differ from those on screen.

Reaching Us

If you need to contact us, please email us on thackercarole@yahoo.co.uk. Alternatively, you can write to Pins and Needles, 47 Harrier Park, Northampton.NN4 0QG UK or call Monday to Friday 9.00am to 5.00pm GMT on 01604-760467 (International +44 1604 760467). Calls will be charged at standard rate.

COMPLAINTS

Whilst we aim to avoid complaints by providing a quality service, we recognise that an essential part of quality service is the provision of an effective complaints procedure. We will do our best to deal with your complaint in a fair and timely manner, we aim to acknowledge any complaint within five working days and will take the necessary steps to resolve the dispute within ten working days. We will keep you informed of our investigations via email All complaints will be treated in the strictest confidence.

Privacy Policy

Pins and Needles takes your privacy seriously.Cookies are used on this site to keep track of the contents of your shopping cart once you have selected an item. To provide the online shopping service to you it is necessary to hold personal data, that is your name, address, telephone number and email address. We take reasonable care to keep your personal details secure and prevent any unauthorised access to it. We may use technology to track the patterns of behaviour of visitors to our site.This can include using a 'cookie' which would be stored on your browser.You can usually modify your browser to prevent this happening.

Personal data is used for our own purposes and is not disclosed to third parties. All information is collected lawfully and in accordance with the Data Protection Act 1998.

If you have any question or comments about privacy or do not wish to receive marketing email from us in the future please contact Carole Thacker by email at thackercarole@yahoo.co.uk

Returns Policy

Right to Withdraw

You have the right to withdraw from this agreement within 7 working days without reason.The 7 days start the day after the goods are received. You will not have to pay for any products and any amounts that you have been charged for will be refunded, within 30 days of the cancellation, in the same format as your original payment (eg credit card or cheque). In the event that we have dispatched the products that you have ordered, the goods should be returned to us and you will pay the costs for its return.

If you wish to withdraw your order, please contact our customer services department as soon as possible by telephoning 08432897694, Monday to Friday 9.00 a.m. to 5.30 p.m. GMT or emailing thackercarole@yahoo.co.uk.

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